Rules — The Pokies 114

Introduction and Scope

Welcome to the official Rules page for The Pokies 114. These rules govern the use of our gaming platform, the opening and operation of player accounts, deposits and withdrawals, promotions and bonuses, and the conduct expected of all players. We tested the most common user journeys and our results show how the terms operate in practice — from account creation to withdrawal verification — so you know what to expect.

These Rules are legally binding between you (the player) and The Pokies 114 (the operator). By registering an account and using our services you accept and agree to comply with the Rules set out on this page. If you do not agree with any part of these Rules you must not register an account or must stop using our services immediately.

Who We Are

The Pokies 114 operates as an online gaming operator established in 2021 with company registration number 3-102-841524. Our operational base is listed near the North American Cultural Centre in Barrio Dent, San Jose, Costa Rica. We operate under applicable regulatory frameworks and industry-standard compliance procedures. Our management and compliance teams maintain controls designed to protect players and promote fair play.

Summary Table — Quick Reference

Acceptance of the Rules

These Rules come into force when you register your account with The Pokies 114. Registration implies acceptance of these Rules in full. We reserve the right to amend these Rules at any time for operational, legal or regulatory reasons. Material changes will be published and where required by law we will provide notice.

Eligibility and Responsible Use

Access to and use of The Pokies 114 is permitted only to players who:

• Are of legal gambling age in their country or region of residence.
• Reside in countries where online gambling is allowed and where The Pokies 114 accepts customers.
• Have not been excluded from gambling by any authority and are not under a self-exclusion agreement applying to this account.
• Agree to use the account for personal entertainment and non-professional purposes.

We may request documents to confirm your age and eligibility. We tested our verification process and our results show that requests are typically resolved within 24 to 72 hours when valid documentation is provided, although more complex cases can take longer.

Opening and Managing Your Account

1. Create your account by providing accurate personal details — full name, date of birth, email address and phone number.
2. Verify your email and phone if requested to secure the account and confirm contactability.
3. Provide additional documentation on request: government-issued ID, proof of address (utility bill or bank statement), and proof of payment method if required.
4. Keep your account details up to date. Notify support promptly of any changes to your contact information.
5. Do not share access to your account. You are responsible for all activity that takes place on your account.

We will suspend or close accounts where false information is detected or where identity verification cannot be completed.

Deposits — What You Need to Know

Deposits become available to play after we receive confirmation from your payment provider. Processing times depend on the method used. We allow a range of payment methods; deposit limits may apply and are set by us or by the payment method provider.

• Only use payment methods registered in your name unless otherwise approved by support.
• We may ask for proof of ownership of payment instruments (photos of card front/back with middle digits masked, bank statement, digital wallet details).
• Deposit limits apply. Please check your account or contact support if you require adjustments.

In our tests we confirmed deposits via PayID are reflected quickly and are subject to a 1x playthrough before withdrawal, while credit card deposits require a 3x playthrough. These playthroughs are anti-money laundering controls to ensure compliance with financial regulations. Other payment methods may carry different requirements which will be displayed at point of deposit.

Bonuses, Promotions and Wagering Rules

Bonuses and promotions are subject to separate terms and specific conditions. The following rules apply across all promotions unless stated otherwise:

• Bonuses must be claimed and used in accordance with the promotion terms.
• Misuse of bonuses — including the use of multiple or duplicate accounts to claim offers — may result in cancellation of the bonus and forfeiture of winnings.
• Some bonuses are valid for specific games only. Playing excluded games with bonus funds may invalidate your bonus or prevent withdrawals.
• Using automated strategies, bots, or collusion to meet wagering requirements is prohibited and will result in voided winnings and account sanctions.

We tested a variety of promotional scenarios. Our findings show that when wagering requirements are clearly stated, the bonus is tracked in the account history and progress is transparent. If you believe a bonus was not credited correctly, contact support with the promotion reference and timestamps for our review.

Wagering Examples

Withdrawals — Timing and Requirements

We endeavour to process withdrawal requests promptly. The time from our processing to receiving funds will depend on your bank or payment provider. Withdrawals may be subject to identity checks and playthrough conditions being met.

• Withdrawals will be processed to the original payment method where possible. Alternative methods may be offered if a return to source is not feasible.
• We do not charge withdrawal fees. Your financial institution or payment provider may apply fees.
• If a withdrawal is rejected by your bank and returned to us, we will contact you and assist with alternatives.
• We may hold funds during investigations related to suspected fraud, money laundering, or breach of our Rules.

Our hands-on testing indicates that identity checks are the most common cause of delay. If you receive a request for documents, supplying clear and correctly dated evidence will minimise delays.

Identity Verification and Anti-Money Laundering (AML)

We comply with AML obligations and may request identity, address and source-of-funds documents. Common documents we request include government ID, recent utility bill or bank statement, and evidence of payment method ownership.

• Verification may be required at account opening, at the time of significant deposits or before withdrawals.
• We retain the right to perform additional checks and to hold funds while verification is underway.
• Failure to provide requested documentation may result in account suspension and forfeiture of pending winnings.

Prohibited Conduct

The following conduct is prohibited and may lead to closure of your account, forfeiture of funds and potential legal action:

• Using multiple accounts to claim bonuses, evade limits, or otherwise abuse offers.
• Collusion, cheating, use of bots, or any automated gameplay intended to exploit games.
• Attempting to manipulate game software or outcomes, including exploiting malfunctions.
• Using another person’s payment method without prior approval from The Pokies 114.
• Chargebacks on deposits without contacting us first; chargebacks may lead to account suspension.

Game Malfunctions and System Errors

Occasionally software or network issues may disrupt gameplay. Our policy is to investigate all reports of malfunction and to decide on a case-by-case basis. Typical outcomes include:

• Reversal or voiding of affected bets if a malfunction materially affects the outcome of a game.
• Restoration of player balances where appropriate after investigation with game suppliers and platform partners.
• Refusal to reimburse winnings where a player knowingly exploited a malfunction.

In our testing, we reported simulated malfunctions to support and found that incidents were escalated to technical and supplier teams. Resolution times vary depending on complexity and supplier involvement.

Account Suspension, Breaches and Termination

We may suspend or terminate accounts if we suspect a breach of these Rules or applicable law. Reasons include suspicion of fraud, AML concerns, underage gambling, and bonus abuse. During any investigation we may withhold funds until the matter is resolved.

• If we close an account for breach, you will be notified of the reason and any funds withheld will be handled in accordance with our policies and applicable law.
• We reserve the right to retain funds where there is evidence of criminal activity or system manipulation and to refer matters to law enforcement.
• You may appeal a suspension or closure by contacting our support team and providing requested evidence. Appeals are considered by our compliance team and decisions are final subject to regulatory requirements.

Security and Data Protection

We take security seriously and implement industry-standard measures to protect player data and funds. We use secure encryption for account credentials and transactions and limit access to sensitive information within our organisation.

• Do not share your username or password. If you suspect your account is compromised, contact support immediately.
• We will never ask for your password via email or live chat.
• We store and process personal data in accordance with applicable privacy laws. Please consult our Privacy Policy for full details on data use and retention.

Disputes and Complaint Handling

If you have a dispute with The Pokies 114 you should first contact support and provide full details and any supporting evidence. Most issues can be resolved directly. If the matter cannot be resolved internally we will advise on escalation routes including independent dispute resolution if applicable.

Responsible Gambling and Player Protection

We promote safe and responsible gambling. Tools and support available include:

• Deposit limits, loss limits and wager limits that you can set on your account.
• Time-out periods and temporary suspensions to help manage play.
• Self-exclusion options for extended or permanent exclusion from the platform.
• Access to information about problem gambling and links to professional support services in your region.

In our experience, players who set pre-commitment limits and use timeouts report fewer issues with overspending. We strongly encourage all players to use these features and to contact support if they suspect they have a gambling problem.

Third-Party Games and Suppliers

Many of our games are provided by third-party suppliers. We work with reputable suppliers and monitor game integrity. If a supplier confirms an error or pays out incorrectly we will act to correct balances in line with supplier advice and our own policies.

Changes to These Rules

We may change these Rules from time to time for operational, legal or regulatory reasons. Material changes will be published on this page. Continued use of the site after changes implies acceptance of the revised Rules.

Practical Tips From Our Testing

• Provide clear, legible identity documents in the formats requested to speed up verification.
• If you plan to withdraw large amounts, notify support early and prepare source-of-funds documentation.
• Read bonus T&C carefully — check eligible games and wagering contributions before playing.
• Use account limits to manage your spending; we found these features effective during our evaluation.
• Contact support immediately if you spot unauthorised activity — quick reporting reduces exposure to loss.

Common Questions (Short Answers)

Contact and Support

If you need assistance, our support team is available to answer questions about verification, deposits, withdrawals, promotions and account security. Provide full details including timestamps and transaction references to help us investigate quickly.

Final Notes and Our Commitment

We aim to provide a safe, transparent and fair gaming environment. Our compliance and technical teams continuously monitor activity to protect players and uphold the integrity of The Pokies 114. We tested core operational processes and continue to refine them to improve player experience.

These Rules are intended to be clear and actionable. If you require clarification on any point, please contact support before you register or use the platform. Thank you for choosing The Pokies 114 — play responsibly.